[McAaron]

So I took my VT in today because it seems I do not have the most up to date software for the head unit & I was hoping that was the problem with my bluelink (regardless if the remote start, doors unlocking/locking, i got an email stating try again). I dropped the car off before work & went back after to pick it up.

The service tech told me that I had the most up to date software and the bluelink worked fine for him. I asked him if he got the car to start since I didn't get any notification. He stated no, but he hit the bluelink button and it connected to the satellite just fine, but it may not work as well in Alaska since XM doesn't work. I then had to explain to him the difference between between XM & Bluelink. He didn't know what a CDMA network was or the fact that bluelink uses Sprint. He thought it was all one product.

Secondly, he said my car is brand new therefore there are no updates for the software in the car. I advised him of the fact that when I start my car, it is supposed to say "Veloster" in blue, but I have the old firmware with the red veloster car on it. He double checked & said that there are no updates. I told him that the update came out in June/July and that there was. He checked & found an update for 2012 models but mine isn't included. I had to prove to him that I had an older version of software. Once I got in my car and showed him the version I had, he realized I might be right, but didn't feel comfortable putting the flash drive in without consulting Hyundai to make sure my car was covered.

So I will get to go back tomorrow with my car once he gets the okay. I REALLY hope I don't have any problems with this car because I am scared of the intelligence level at my one and only dealership in Alaska. (not to mention the guy at the customer service counter didn't know the difference between bluelink & bluetooth)

At least my wife & I had a good laugh about it later

-Aaron

 

[VeeTee]

Sheesh, good luck Aaron. Curious to see how it works out. Perhaps they'll hire you, part time?!?

 

[vgun]

That is so froged up. I hope Hyundai gives better training to these guys. This is a quality car but ignorance can make it crappy.

 

[NoXiDe]

Sounds like the Rev Hang issue I had on my 2012 Genesis Coupe model and when I brought it in with the TSB bulletin and everything the guy said "Your VIN # isn't included and therefore I'm unable to apply the update without consolidating with Hyundai..." I haven't heard from him since then.

 

[McAaron]

In case anyone is wondering, Hyundai called me this morning to indeed do a flash to the head unit. I took the car in & 20 minutes later the tech "thinks" he has it done, but the splash screen doesn't come on and there was no welcome sound. He said the car might need to be turned off for awhile. I thought that was a dumb answer, but I had to get back to work. Lo & behold, when I got off work 5 hours later, he was right. So he got the head unit updated. Now, I have tried remote starting my car twice, & both times it actually started and then sent me notification that it did not and to try again. I am going to be talking to service some more about this, but I am going out of town for 5 days so it wont' be until later next week.

-Aaron

 

[skwon]

sorry for reviving this thread, but I am at the dealer with my 2013 veloster turbo base, (I do not have the gold time font) and I told them there is a software update for my car, and they said they will "check" on it. Just now, I was told that there is no update for my car. He printed a sheet of paper with my vin number, and there are not "software update" for my car =D
These people REALLY don't know shit about the cars they sell/work with. Its funny how every dealer has different excuses!

 

[phantomknight321]

sorry for reviving this thread, but I am at the dealer with my 2013 veloster turbo base, (I do not have the gold time font) and I told them there is a software update for my car, and they said they will "check" on it. Just now, I was told that there is no update for my car. He printed a sheet of paper with my vin number, and there are not "software update" for my car =D
These people REALLY don't know shit about the cars they sell/work with. Its funny how every dealer has different excuses!

While this problem isnt always exclusive to Hyundai, it is very sad, almost pitiful how dealers are allowed to treat their customers...they set out to spend the least amount possible fixing cars and try and rip people off anywhere they can

They fixed the real estate market, why cant they fix the automotive market...?

 

[velociraptor]

While this problem isnt always exclusive to Hyundai, it is very sad, almost pitiful how dealers are allowed to treat their customers...they set out to spend the least amount possible fixing cars and try and rip people off anywhere they can

They fixed the real estate market, why cant they fix the automotive market...?

Funny, Just has an experience like this for my wife's Honda. Service writer said there is no software update for the car but I knew from Honda USA that there was. Had to discuss this with the service manager for the dealer to get it done. Not just limited to Hyundai.

 

[SkittleZ]

My car has never had the start up sound for the head unit, I can change it in the settings but it has never worked for me. I could have taken it in to get looked at but why bother with all of that time for something so trivial. On the other hand I would prefer to have the red splash screen over my blue one.

 

[hyatt]

When the hu is starting turn the volume up and you will hear the start up music

 

[KarsonST]

This is not exclusive for hyundai's.... Some ford techs are idiots too lol


Sent from sputnik #534

 

[Keebz]

Ugh, my local dealership just had a tech transferred over from VW and he kept telling me that the VT had a dual clutch transmission and it was the reason behind the engine hesitating cuz it was looking for the gear. SMH I repeatedly assured him that the VT does not have a dual clutch tranny but the NAV does and he said I am wrong cuz the brochure and technical manuals state it has a DCT. This has happened twice now and both time i've given him poor scores for customer service. FACEPALM!!