Joined
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58 Posts
Time to vent a little about an ongoing issue I'm having just trying to register my [email protected] VIN on the myhyundai website so I can view service records, manuals, etc. I originally created an account and registered my VIN. The next day, I login and my VIN is no longer listed on my account. I try registering again and get some form of error, etc. I then emailed customer support on April 18th reporting the issue and am yet to have it resolved. What features/information am I missing by not being able to see my registered VT on this website? The email chain pasted below:
*******************************************************
04/18
Thank you for contacting Hyundai Motor America and welcome to the Hyundai Family. We are sorry to hear of the difficulty you have experienced with your MyHyundai.com account however we appreciate the opportunity to assist you.
So that we may research and correct this for you, please submit the following documents to our office so that we may verify all information and associate your account properly:
- Sales Documents: Sales Contract or Buyer's Order (This document must be complete and legible from top to bottom, have no missing sections and contain both dealership and customer signatures).
- Photo ID - Current Vehicle Registration
- The email address you wish to be associated with you MyHyundai.com account.
When submitting documents to our office please attach them to a return email and ensure that they are complete and legible. These documents are required to determine identity and to protect the security of all parties involved.
We have documented your concern as case number ******* which can be referenced if we can provide additional assistance.
Thank you for contacting Hyundai Motor America.
*************************************************************************
04/19
Attached, you will find the documents you have requested showing proof of ownership. The email address I wish to associate to my account is ************.
Please reply to me and let me know that you received these documents and let me know when this issue is resolved.
Thank You,
Chris
***************************************************************************
04/19
Thank you for contacting Hyundai Motor America. We appreciate the opportunity to assist you with the registration of your 2013 Veloster to MyHyundai.com.
We have received your documentation, we will forward your case to the appropriate department for review and will contact you with an update as soon as there is one available.
If you need further assistance you may reply to this email or if you prefer, you can reach us by calling our toll-free customer service number, 1-800-633-5151, Monday through Friday 5:00 a.m. to 7:00 p.m., Saturday and Sunday 6:30 a.m. to 3:00 p.m. PST.
We apologize for any inconvenience this may cause and appreciate your patience during this process.
We have documented your comments and concerns, You may reference case number ******* if we can provide additional assistance. We value your comments and concerns and look forward to working with you for many years to come.
Thank you for contacting Hyundai Motor America and again congratulations on joining the Hyundai family.
**********************************************************
04/25
Any update as to when this may be resolved?
Thanks,
Chris
*********************************************************
04/26
Thank you for contacting Hyundai Motor America. We appreciate the opportunity to provide you with an update to your MyHyundai Registration.
In regards to your previous response, the processing time can take 3-5 days. We greatly appreciate your patience and cooperation while we work to resolve this concern. We apologize in advance for any inconvenience this may cause.
Your comments have been documented. Your case remains *******, and can be referenced if we can provide any further assistance.
Thank you for being a valued Hyundai owner and for contacting Hyundai Motor America.
**********************************************************
04/30
Until this issue is corrected, it appears that I can not go online and setup my free bluelink trial subscription. This issue is preventing me from using certain features I wish to use. I don't understand why this is taking so long to resolve. I've sent proof of ownership and I'm sure Hyundai can easily contact the dealership to confirm as well.
Thanks,
Chris
*************************************************************
04/30
Thank you for your recent reply. We appreciate the opportunity to assist you with your MyHyundai registration for your 2013 Veloster Turbo.
To date, we have received a copy of your picture identification and a copy of the Sales Contract. So that we may properly assist you, we will need a clear and legible copy of your current registration. We apologize for any inconvenience this may cause. (keep in mind that my car was new so I had yet to even receive my registration by mail from the dealership after they processed the paperwork)
Upon receiving this document, we will be able to complete your request to reset the Vehicle Identification Number (VIN) of your Veloster so that it may be added to your MyHyundai account. We apologize for any confusion that may have arisen during our attempts to assist you.
To submit the requested document, you may fax the document to (602) 588-2599, or simply scan and attach the document to a reply email.
You may also submit via mail to:
- Hyundai Customer Connect Center
P.O. Box 83835
Phoenix, AZ 85071
Lastly, once the process to reset your VIN is complete, you will be able to complete the Blue Link registration to explore the features Blue Link has to offer. We have a specialty group dedicated to answering your Blue Link questions. For assistance with all of your Blue Link related inquiries you can reach out 24 hours a day by one of the following methods:
- Phone: (855) 225-8354
- Email: [email protected]
You may contact us by calling our toll-free customer service number at (800) 633-5151, for additional assistance. Our hours of operation are 5:00 a.m. to 7:00 p.m. Pacific Time Monday through Friday and 6:30 a.m. to 3:00 p.m. Pacific Time Saturdays and Sundays.
We value your feedback and we have documented your comments. Your case number ******* can be referenced if we can provide further assistance.
Thank you for joining the growing family of Hyundai owners and for contacting Hyundai Motor America.
************************************************************
05/11 (the day I finally received my registration in the mail)
This is definitely an inconvenience and I think Hyundai should at least offer a free year subscription to bluelink or offer some monetary form of reimbursement. Attached is my registration.
- Chris
****************************************************************
05/02
Thank you for contacting Hyundai Motor America. We received the copy of your registration for your 2013 Veloster. We apologize again for the frustrations and delays in processing your MyHyundai account reset.
We appreciate that you took the time send the requested information. We appreciate your patience and again apologize for your inconvenience trying to get your information registered for your MyHyundai account for your Veloster. When an update has been made, you will be promptly contacted.
Please refer to your case number *******, when contacting us.
Thank you for being a valued Hyundai owner and for contacting Hyundai Motor America.
****************************************************************
05/22 (20 days later from last response and still waiting)
I've been waiting now for over a month since I originally reported this issue. I've provided all documentation requested, etc. Not being able to register my car on the website is keeping me from viewing service records, owners manuals, registering my bluelink, among other things. This is the first Hyundai I've ever owned and beginning to wonder if it will be my last. Do whatever it takes and GET THIS RESOLVED!
I'm not trying to sound rude but I've been patiently waiting now for over a month! My patience is wearing thin...
- Chris
******************************************************************
*******************************************************
04/18
Thank you for contacting Hyundai Motor America and welcome to the Hyundai Family. We are sorry to hear of the difficulty you have experienced with your MyHyundai.com account however we appreciate the opportunity to assist you.
So that we may research and correct this for you, please submit the following documents to our office so that we may verify all information and associate your account properly:
- Sales Documents: Sales Contract or Buyer's Order (This document must be complete and legible from top to bottom, have no missing sections and contain both dealership and customer signatures).
- Photo ID - Current Vehicle Registration
- The email address you wish to be associated with you MyHyundai.com account.
When submitting documents to our office please attach them to a return email and ensure that they are complete and legible. These documents are required to determine identity and to protect the security of all parties involved.
We have documented your concern as case number ******* which can be referenced if we can provide additional assistance.
Thank you for contacting Hyundai Motor America.
*************************************************************************
04/19
Attached, you will find the documents you have requested showing proof of ownership. The email address I wish to associate to my account is ************.
Please reply to me and let me know that you received these documents and let me know when this issue is resolved.
Thank You,
Chris
***************************************************************************
04/19
Thank you for contacting Hyundai Motor America. We appreciate the opportunity to assist you with the registration of your 2013 Veloster to MyHyundai.com.
We have received your documentation, we will forward your case to the appropriate department for review and will contact you with an update as soon as there is one available.
If you need further assistance you may reply to this email or if you prefer, you can reach us by calling our toll-free customer service number, 1-800-633-5151, Monday through Friday 5:00 a.m. to 7:00 p.m., Saturday and Sunday 6:30 a.m. to 3:00 p.m. PST.
We apologize for any inconvenience this may cause and appreciate your patience during this process.
We have documented your comments and concerns, You may reference case number ******* if we can provide additional assistance. We value your comments and concerns and look forward to working with you for many years to come.
Thank you for contacting Hyundai Motor America and again congratulations on joining the Hyundai family.
**********************************************************
04/25
Any update as to when this may be resolved?
Thanks,
Chris
*********************************************************
04/26
Thank you for contacting Hyundai Motor America. We appreciate the opportunity to provide you with an update to your MyHyundai Registration.
In regards to your previous response, the processing time can take 3-5 days. We greatly appreciate your patience and cooperation while we work to resolve this concern. We apologize in advance for any inconvenience this may cause.
Your comments have been documented. Your case remains *******, and can be referenced if we can provide any further assistance.
Thank you for being a valued Hyundai owner and for contacting Hyundai Motor America.
**********************************************************
04/30
Until this issue is corrected, it appears that I can not go online and setup my free bluelink trial subscription. This issue is preventing me from using certain features I wish to use. I don't understand why this is taking so long to resolve. I've sent proof of ownership and I'm sure Hyundai can easily contact the dealership to confirm as well.
Thanks,
Chris
*************************************************************
04/30
Thank you for your recent reply. We appreciate the opportunity to assist you with your MyHyundai registration for your 2013 Veloster Turbo.
To date, we have received a copy of your picture identification and a copy of the Sales Contract. So that we may properly assist you, we will need a clear and legible copy of your current registration. We apologize for any inconvenience this may cause. (keep in mind that my car was new so I had yet to even receive my registration by mail from the dealership after they processed the paperwork)
Upon receiving this document, we will be able to complete your request to reset the Vehicle Identification Number (VIN) of your Veloster so that it may be added to your MyHyundai account. We apologize for any confusion that may have arisen during our attempts to assist you.
To submit the requested document, you may fax the document to (602) 588-2599, or simply scan and attach the document to a reply email.
You may also submit via mail to:
- Hyundai Customer Connect Center
P.O. Box 83835
Phoenix, AZ 85071
Lastly, once the process to reset your VIN is complete, you will be able to complete the Blue Link registration to explore the features Blue Link has to offer. We have a specialty group dedicated to answering your Blue Link questions. For assistance with all of your Blue Link related inquiries you can reach out 24 hours a day by one of the following methods:
- Phone: (855) 225-8354
- Email: [email protected]
You may contact us by calling our toll-free customer service number at (800) 633-5151, for additional assistance. Our hours of operation are 5:00 a.m. to 7:00 p.m. Pacific Time Monday through Friday and 6:30 a.m. to 3:00 p.m. Pacific Time Saturdays and Sundays.
We value your feedback and we have documented your comments. Your case number ******* can be referenced if we can provide further assistance.
Thank you for joining the growing family of Hyundai owners and for contacting Hyundai Motor America.
************************************************************
05/11 (the day I finally received my registration in the mail)
This is definitely an inconvenience and I think Hyundai should at least offer a free year subscription to bluelink or offer some monetary form of reimbursement. Attached is my registration.
- Chris
****************************************************************
05/02
Thank you for contacting Hyundai Motor America. We received the copy of your registration for your 2013 Veloster. We apologize again for the frustrations and delays in processing your MyHyundai account reset.
We appreciate that you took the time send the requested information. We appreciate your patience and again apologize for your inconvenience trying to get your information registered for your MyHyundai account for your Veloster. When an update has been made, you will be promptly contacted.
Please refer to your case number *******, when contacting us.
Thank you for being a valued Hyundai owner and for contacting Hyundai Motor America.
****************************************************************
05/22 (20 days later from last response and still waiting)
I've been waiting now for over a month since I originally reported this issue. I've provided all documentation requested, etc. Not being able to register my car on the website is keeping me from viewing service records, owners manuals, registering my bluelink, among other things. This is the first Hyundai I've ever owned and beginning to wonder if it will be my last. Do whatever it takes and GET THIS RESOLVED!
I'm not trying to sound rude but I've been patiently waiting now for over a month! My patience is wearing thin...
- Chris
******************************************************************
