Veloster Turbo Forum banner

1 - 20 of 27 Posts

·
Registered
Joined
·
84 Posts
Discussion Starter #1
Ok guys, Ive been a part of the whole hesitation thread thats going on and have been experiencing constant hesitations since owning the car. I bought the car with 200mi on it (Dealer Trade from Las Vegas, I live in AZ). So i dint think much of the milage and the car had never been registered so still considered a "new" car. Well immediately after buying the car I was experiencing this "Hesitation" problem. Took it into the dealer at 1200mi and explained the problem. The scheduled an apt. with me and I dropped it off and was later told that day that the car had no problems and was "operating as designed" I then disagreed and had both the young service advisor drive with me who couldnt notice the hesitation and then had the "master tech" drive with me who admitted to feeling it but stated there was nothing he could do until Hyundai addressed the problem. Well after watching another thread about a fuel line being clogged I had hoped that was it and went into the dealer with that info. (this was today, I know have just over 4,000 mi on the car - I drive a lot) They called me back and again said there was nothing wrong with the car. Soooo I then told them I wanted to speak with Hyundai directly. Service advisor gave me the contact number, I called, put my case number in and spoke with a nice guy named Jason who informed me that at 68 miles the car had a major repair done... The crank pully came off the car damaging the crank belt and causing the car to need 4 crank shaft bolts replaced and 3 dampner bolts replaced and the belt it self. (Im not sure what the Dampner bolts are or why there were 4 crank shaft bolts replaced as well) but either way I was NEVER informed of this. Its also possible the dealer I bought the car from didnt know as I stated before the car was a dealer trade from Planet Hyundai in Las Vegas to Auto Nation Hyundai in Tempe AZ. Hyundai reps told me they didnt have the actual invoices or service sheets for the repair and i could probably call the Vegas dealer and request them which I will prob do. Either way Im really at a loss of words right now and not sure what to do... If I knew the car had such a severe issue already I would never had bought the car.

With that said AZ Law states that if a new car has had repairs that totaled over 3 percent of the manufacturers retail price for the car I (the buyer) legally HAS to be notified... SOOOOO the car is listed as $22,100 (VT MT W/out Ult pkg), 3% is 663. I called hyundai back to get a little more information about this and the second time I got a girl who took a while to dig up this info but stated the repairs cost $549.00.

I really dont know what to do... First my car doesnt drive right and NO ONE will admit it or even try to fix that problem, and NOW I find out the car had severe failure at 68 miles and I wasnt even notified about it. I dont even want to go pick up the car and dont want to pay for it but the financing has already processed and now its all on me the dealer doesnt care and now that is been registered they dont want to touch it. WTH do I do?? FIRST NEW CAR.... :(
 

·
Registered
Joined
·
248 Posts
Well, the car should have bumper to bumper warranty. So I would suggest bringing it to a different Hyundai dealer .

If they informed to you the car had 200 miles and you acknowledged it, there is not much you can do about it.

I would suggest run a carfax and see what you can find. Not 100% effective, as some major repairs may or may not be there , but it may uncovered some stuff.

Good luck ...
 

·
Registered
Joined
·
182 Posts
Well if you are legally stuck with the car make lemonade if you have lemons. Research the thread where the guy got the hesitation fixed. I think he posted pics of the repair order. Find out the cost of the parts and replace them. It sucks but if for a few hundred bucks you can make the rest of your finance term a better experience it may be worth it. It could be that the repairs that were made have nothing to do with the hesitation. Good luck.
 

·
Registered
Joined
·
1,286 Posts
Someone else in the forum had their crank pulley come off. He was the only one other than you, that I know of. I didn't hear about any other issue after it was fixed though. I didn't read the hesitation thread, so sorry, but is it just the studder that is felt as you accelerate? If so, that is the nature of the beast. Everyone seems to get that. My mods and tune got rid of it.
 

·
Registered
Joined
·
84 Posts
Discussion Starter #5
Yah I took those .pdf's in and showed them and the dealer told me it was not the same issue but I garuntee they prob didnt even pull that specific line of and test it. and yah I will do what I have to to deal with it but Im not picking the car up until they fix the hesitation problem and if they dont find a fix for it after 30 consecutive days or 4 separate attempts it falls under AZ Lemon Law if it gets to that point im fighting for a new one cuz I LOVE the car just cant handle this hesitation problem. the fact that the car had 200 mi on it when purchased doesnt mitigate the problem of not disclosing the repair to me. Just have to hope that the girl with Hyundai was wrong that the repair is over the 3 percent mark if so, again it falls under disclosure law and the dealer will have to either privately work it out with me or I take them to court. Either way I will see how this pans out now that I have Hyundai notified and they are contacting the dealer tomorrow.
 

·
Registered
Joined
·
3,080 Posts
It sounds like you need to get the invoice of the repairs done because there's no way it was only $549. This will sound goofy to some, but get a local news station behind you and have them calling the dealership and hyundai corporate numbers to get attention. This could happen to anybody and you were in a way scammed.

Other than ruining your credit, what happens if you don't pick up the car and just seize payments?
If I lived closer I'd stand outside the hyundai dealership w you holding up a sign that says "hyundai sells refurbished cars as new." This pisses me off and i definitely feel for you.
 

·
Registered
Joined
·
84 Posts
Discussion Starter #7
Yah I have ordered a handful of mods so far and only got around to installing the solo exhaust, and was hoping to head over to dyno comp to have them tune the ecu once i do get everything installed. At this point Im just concerned that after such a severe repair that my hesitation problem could be from it not getting put back together properly or something else... Its all just a little disheartening.
 

·
Registered
Joined
·
84 Posts
Discussion Starter #8
Yea! Thanks! glad someone feels me Im just not comfortable with having a car that has problems, being told by the dealer it doesnt and then being told by the manufacturer that the car had some serious repairs done... ANd im totally with you on the news thing, theres a few local news agencies that actually have divisions that take these kinds of requests... may be contacting them by the end of the week.
 

·
Registered
Joined
·
1,294 Posts
Show me the carfax!

There are a couple issues to sort out. Did you buy your car as new or not? That makes a huge difference. The lemon laws only apply to new cars. Hyundai's warranty is non-transferrable.

If you have a new car all of your problems are taken care of by Hyundai's warranty and if it needs 3 repairs in a year (generally speaking, check your state's lemon law) it is not your problem.

However, buying a car with 200 miles on it brings in to question whether or not you bought a new car. You need to get a lawyer to review everything you signed that knows your local laws immediately and they should be the only one communicating for you now. If you have a lemon and/or the dealer misrepresented your sales transaction their fees will be paid by Hyundai and/or the dealer. Also, retaining a lawyer will change the tenor of how your concerns are dealt with by the dealer because that they will likely have to pay their fees and will have to at least pay for their lawyer's fees to deal with this.

You will have to prove that your car uniquely has this problem because Hyundai can show that the VT doesn't inherently have this problem. If I was in your position I would seek the remedy of a new VT and argue that such a significant failure so early in your car's life makes the warranty untenable. Ultimately that is cheaper for Hyundai too.

The spare few people here that had actual problems with their VT were treated very well by Hyundai - even if it took a few visits to the dealer to figure out the problem. Hyundai has flown in specialists to diagnose the problems and exchanged a couple VT drivetrains and sent them back to the factory for analysis and quality control purposes.
 

·
Registered
Joined
·
1,286 Posts
Yah I have ordered a handful of mods so far and only got around to installing the solo exhaust, and was hoping to head over to dyno comp to have them tune the ecu once i do get everything installed. At this point Im just concerned that after such a severe repair that my hesitation problem could be from it not getting put back together properly or something else... Its all just a little disheartening.
I definitely understand your frustration. It sucks when you know that something isn't right and nothing is being done to fix it. Hang in there.
 

·
Registered
Joined
·
84 Posts
Discussion Starter #12
Show me the carfax!

There are a couple issues to sort out. Did you buy your car as new or not? That makes a huge difference. The lemon laws only apply to new cars. Hyundai's warranty is non-transferrable.

If you have a new car all of your problems are taken care of by Hyundai's warranty and if it needs 3 repairs in a year (generally speaking, check your state's lemon law) it is not your problem.

However, buying a car with 200 miles on it brings in to question whether or not you bought a new car. You need to get a lawyer to review everything you signed that knows your local laws immediately and they should be the only one communicating for you now. If you have a lemon and/or the dealer misrepresented your sales transaction their fees will be paid by Hyundai and/or the dealer. Also, retaining a lawyer will change the tenor of how your concerns are dealt with by the dealer because that they will likely have to pay their fees and will have to at least pay for their lawyer's fees to deal with this.

You will have to prove that your car uniquely has this problem because Hyundai can show that the VT doesn't inherently have this problem. If I was in your position I would seek the remedy of a new VT and argue that such a significant failure so early in your car's life makes the warranty untenable. Ultimately that is cheaper for Hyundai too.

The spare few people here that had actual problems with their VT were treated very well by Hyundai - even if it took a few visits to the dealer to figure out the problem. Hyundai has flown in specialists to diagnose the problems and exchanged a couple VT drivetrains and sent them back to the factory for analysis and quality control purposes.
I actually work in a law office and am very familiar with AZ law. It was sold as a NEW car and was NEVER registered before. All paperwork states the car was new.
 

·
Registered
Joined
·
84 Posts
Discussion Starter #13
The thing that gets me is that the second Hyundai rep I spoke with told me the repair cost was 549. I grew up around cars and these are some major repairs I find it hard to believe that it was only that much... either way, time will tell. Im really hoping that Hyundai gets my back once they catch wind of this problem.
 

·
Registered
Joined
·
2,800 Posts
The thing that gets me is that the second Hyundai rep I spoke with told me the repair cost was 549. I grew up around cars and these are some major repairs I find it hard to believe that it was only that much... either way, time will tell. Im really hoping that Hyundai gets my back once they catch wind of this problem.
I agree, I think at my Hyundai dealer, shop rate is $95/hr. That would give them under 6 hours to complete BS.
 

·
Registered
Joined
·
1,294 Posts
Working in a law office is not the same thing as being a lawyer.

Arguably by buying a car with 200 miles on it at a discounted price can be construed as accepting certain terms and conditions and you need to get on top of that quick.

Dealers are legally allowed to jump title in certain conditions and this might be one of them.

In general though, Hyundai has been all over making the VT a halo car and ensuring that they all get high quality rankings. The past experience has been that once Hyundai figures out that there is a real problem they swap it out and send the dud back to Korea. The VT is made in small batches and the dealers can't really work on them yet. Hyundai has had such a good run with the VT's drivetrain that for 2014 there will be almost 100,000 cars with it.

So just get one of your lawyers to get you a new one.

And by the way, they all hesitate until they are broken-in.
 

·
Registered
Joined
·
84 Posts
Discussion Starter #17
Working in a law office is not the same thing as being a lawyer.

Arguably by buying a car with 200 miles on it at a discounted price can be construed as accepting certain terms and conditions and you need to get on top of that quick.

Dealers are legally allowed to jump title in certain conditions and this might be one of them.

In general though, Hyundai has been all over making the VT a halo car and ensuring that they all get high quality rankings. The past experience has been that once Hyundai figures out that there is a real problem they swap it out and send the dud back to Korea. The VT is made in small batches and the dealers can't really work on them yet. Hyundai has had such a good run with the VT's drivetrain that for 2014 there will be almost 100,000 cars with it.

So just get one of your lawyers to get you a new one.

And by the way, they all hesitate until they are broken-in.
Thank you! I 100% agree with you. I have most def seen the difference of having the presence of an attorney. I also agree with you that Hyundai has made a the VT kind of a "halo" car and am fairly certain that it will get taken care. As stated before its just been a little bit of a disheartening experience and time will tell... How long till they are broken in? I have 4,000 miles on mine and its still a fairly decent hesitation that when driving every day, gets damn annoying. I was ready to write it off, finish my bolt ons, tune it and hope it went away but after finding out about the pulley problem I want to be darn sure.
 

·
Registered
Joined
·
1,294 Posts
Part of it is what you mean by hesitation.

If you mean the turbo surging and pulsing during WOT - that doesn't go away until at least 6,000 miles and is completely gone by 10,000 miles. After 10,000 miles my VT revs quickly and linearly with no surging. Well it does still surge a bit if I have the AC on - especially with the Max AC on. But in general it now delivers predictable power and I have to keep an eye on the tach because it easily revs to redline every time.

If you mean the soft and slow throttle response from idle than yeah the VT will always have that. It is a 1.6l 4 cylinder after all. The VT takes a unique cadence with the throttle and the clutch that takes a little time to get used to driving. It's not like any car I've owned before. You can't be shy on the throttle and you have to get used to the soft yet linear clutch. I chirp the front tires all the time.

My VT MT has no hesitation at all when stomping around in a low gear at high rpms. My VT revs sharper and harder than any of my previous BMWs or Mercedes. What it lacks in power it makes up in weight and handling. It feels more like a sport bike.

Give it time and don't spare the throttle.
 

·
Super Moderator
Joined
·
1,118 Posts
Can I ask what type of gas your using in your car? I'd try running 91 top tier for a few tanks, see if that helps the hesitation. I take it your living in the desert, have you looked at your air filter? These cars love to breath
 

·
Registered
Joined
·
84 Posts
Discussion Starter #20
I use 91 chevron w/ techron. I've been driving a 3 series and have learned to love chevron fuel. When I first bought the car that was my first thought, that the lot attendant they sent to fill it up, used 87. I have only put 91 in it since its been in my possession. I understand the driving habits of this car and have driven many turbos (mr2, sti, 3series and others). The hesitations it has are occurring at random rpm ranges and may also occur multiple times within one shift. most noticeable in 2nd and 3rd gear, between 2k rpm - 5500rpm with 30-90% throttle. So I may be accelerating from 2nd gear @2krpm-4500rpm w/ 60% throttle and feel the car basically hesitate 1-3 times. When I say hesitate I mean it's linear increase stops briefly and continues. And this happens ALL THE TIME. Again coming from a family that worked on many cars and father that had a garage where I learned quite a bit about engines, I have felt from day one it's a fuel/air issue. My dad drove it, felt it, agreed and said "maybe Hyundai has this thing tuned so tight on fuel to meet strict mileage ratings it's dying for more". That's when I decided I wanted to go to dyno comp once I get my intake, fmic, dp and exhaust installed.
 
1 - 20 of 27 Posts
Top