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Discussion Starter · #1 ·
Anyone know what this is?

When it rains my rear quarter panel edge has these milky white blotches that seem to be under the paint they do not wipe off , and they only fade when the car dries off and is warm. car is less than 2 months old... now i called the dealer and said i am having an issue with the paint on my car and that it needs to be fixed and they are already starting the "we will take a look at it "-dance, this is NOT negotiable.. paint is covered for a year. They act like they have a damn choice or that they are going to see if it is something I caused.
Automotive exterior Bumper Automotive lighting Vehicle Car
 

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The dealer is always going to start with a wait and see attitude. They have to weed out the malingerers and the hypochondriacs.

Work with the dealer. As long as you can prove your case to them, they can prove their case to Hyundai and they get paid for the warranty service. They actually have an incentive to perform warranty service.

Don't call them on the phone either. They are never going to agree to anything without seeing your car in person - as well they shouldn't.

Take your car in to the dealer, show them your problem and that you are documenting it for a potential warranty claim. Politely ask for the name of everyone who is inspecting your car and ask to see everything they are typing in to their system. If you don't agree with what they are typing in to their system ask to see a manager and explain what you think is a fair description and that they at least note your objection. If this ever becomes an issue the transcripts entered by the mechanics are the primary thing that will be reviewed by the arbitrator or the judge.

But like I said before, the dealer gets paid for warranty work. So make it easy on them to bill Hyundai for the work you need and view them as your partner - not your enemy.
 

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My VT came with a dealer dispute resolution form for things just like this.. Look thru your packet.. Basically, they put a mediator between you and the dealership for dispute resolution and whatever the outcome of the mediator is what the dealer has to fix/not fix.
 

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Anyone know what this is?

When it rains my rear quarter panel edge has these milky white blotches that seem to be under the paint they do not wipe off , and they only fade when the car dries off and is warm. car is less than 2 months old... now i called the dealer and said i am having an issue with the paint on my car and that it needs to be fixed and they are already starting the "we will take a look at it "-dance, this is NOT negotiable.. paint is covered for a year. They act like they have a damn choice or that they are going to see if it is something I caused.
View attachment 1328
Let me make sure that I'm getting everything... you called the dealer to notify them of an issue with your paint and they asked you to bring it in so that they can inspect it. What would you rather they had done? I'm thinking I must be missing something, as it reads as though they've already denied your warranty claim, but they haven't even seen your car. Might I suggest that you give the dealer a chance before crucifyung them on a public forum?
 

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Discussion Starter · #8 ·
I like how you read extra words or sentences into to OP, when I never said they denied the warranty. Read slower if you must, but I thought I was clear with the words I chose. My only concern was that the fix would not be professional or proper and the resultant damage would not be discovered until the warranty was expired for the paint. I will let you know how it turned out next Wednesday when I go for my first oil change and +1 "inspection of paint" .
 

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How is a road contaminate a paint defect?
If example there is a spill of brake fluid in the road and you run over it and splattered in a certain painted area of your car, surely it will destroy paint. That is road contaminate.
 

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But a road contaminant is not a paint defect.
I agree. He definitely needs to have the stealership look at it. It should be pretty cut and dry as to whether or not it is a paint defect or road contaminant. Just my 2 cents.
 

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Anyone know what this is?

When it rains my rear quarter panel edge has these milky white blotches that seem to be under the paint they do not wipe off , and they only fade when the car dries off and is warm. car is less than 2 months old... now i called the dealer and said i am having an issue with the paint on my car and that it needs to be fixed and they are already starting the "we will take a look at it "-dance, this is NOT negotiable.. paint is covered for a year. They act like they have a damn choice or that they are going to see if it is something I caused.
That's great....you got all this from a single phone call????

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